At Velora Canberra, we respect your privacy and are committed to handling your personal information responsibly. Velora Canberra operates this online store and website, including the content, features, tools, products and services available through it (collectively referred to as the “Services”).

Our store is powered by Shopify, which provides the technology and infrastructure that allows us to operate our online store and provide our Services.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, when we may share it and how you can contact us regarding your information when you visit our website, use our Services, place an order or communicate with us.

If there is any inconsistency between this Privacy Policy and our Terms of Service concerning the collection, use or disclosure of personal information, this Privacy Policy will apply to those matters.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be connected with you.

Depending on how you interact with Velora Canberra, we may collect or process the following types of information:

• Contact information, including your name, delivery address, billing address, telephone number and email address.
• Payment and financial information, including payment method, transaction details, payment confirmations and information required to process payments. Payment card details may be processed securely by our payment providers.
• Account information, such as your username, password, account preferences and settings where an account is created.
• Order information, including products you browse, add to your cart, purchase, return, exchange or cancel, together with information relating to previous transactions.
• Customer service communications, including information you provide when contacting us about an order, product or other enquiry.
• Device and technical information, such as your IP address, browser type, device type, network connection and other technical identifiers.
• Website usage information, including information about how and when you browse, navigate and interact with our Services.

How We Obtain Personal Information

We may collect personal information through a number of different methods, including:

• Directly from you, such as when you place an order, create an account, contact us or enter information on our website.
• Automatically through our website, including through cookies, pixels and similar technologies when you browse or interact with our Services.
• Through service providers, where companies that provide technology, payment, delivery, analytics, hosting or other services process information on our behalf.
• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

• Order processing and service delivery. We use your information to process payments, fulfil orders, arrange delivery, handle returns and exchanges, provide customer support and operate your account where applicable.
• Improving your shopping experience. We may use information to understand how customers use our website, remember preferences and improve our products, website and Services.
• Marketing and advertising. Where permitted by law, we may use your information to send promotional communications or provide advertising that may be relevant to your interests. You can unsubscribe from promotional communications at any time.
• Security and fraud prevention. Information may be used to verify transactions, protect accounts, identify suspicious activity and prevent fraud or other misuse of our Services.
• Customer communication. We use your information to respond to enquiries and communicate with you about your purchases, account or use of our Services.
• Legal and regulatory purposes. We may process information where necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies or protect our rights and the rights of others.

How We Share Personal Information

We may share personal information with selected third parties when this is reasonably necessary to operate our business and provide our Services.

These parties may include:

• Shopify and technology providers that help us operate our website and online store.
• Payment providers that securely process transactions and payments.
• Shipping and fulfilment providers that help deliver orders and process returns.
• Service providers involved in hosting, IT, analytics, customer support, security and other business functions.
• Marketing and advertising partners, where permitted by applicable law, to help us promote our products and provide relevant advertising.
• Third parties you ask us to share information with, such as when you request delivery or use an integrated third-party service.
• Professional advisers, legal authorities or other parties where disclosure is required or permitted by law.
• Relevant parties involved in a business transaction, such as a merger, restructuring, acquisition or sale of business assets.

We do not share personal information simply for the purpose of doing so. Information is shared where reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by law.

Relationship With Shopify

Velora Canberra uses Shopify to host and operate our online store.

Shopify may collect and process information relating to your interaction with our store and the Shopify platform in order to provide, maintain and improve its services.

Information submitted through our website may therefore be transmitted to Shopify and to other service providers that may operate in countries outside Australia.

We may also use Shopify features that use information from interactions with our store to help us operate, improve and develop our business.

Where Shopify processes personal information for its own purposes, Shopify may be responsible for that processing and for responding to certain privacy requests.

For more information about Shopify's handling of personal information, please review the Shopify Consumer Privacy Policy.

Depending on your location, you may also be able to exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may occasionally contain links to websites, applications or services operated by third parties.

If you follow one of these links, you should review the privacy policy and terms of the third-party website before providing any personal information.

Velora Canberra does not control and is not responsible for the privacy practices, security, content or accuracy of third-party websites.

Links to third-party websites are provided for convenience and do not necessarily mean that we endorse the website, service or organisation.

Children's Information

Our Services are not intended for children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, a parent or legal guardian may contact us using the details below so that we can review the information and take appropriate action where required.

Security and Retention of Personal Information

We take reasonable steps to protect the personal information we hold against unauthorised access, misuse, loss, interference, modification or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted online.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, maintain appropriate records, meet legal obligations, resolve disputes and enforce our agreements.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include:

• Access: You may request access to personal information we hold about you.
• Correction: You may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: In certain circumstances, you may request that personal information be deleted.
• Data portability: Where applicable, you may request a copy of certain personal information in a portable format.
• Marketing preferences: You can unsubscribe from promotional emails by using the unsubscribe link contained in our marketing communications.

Some rights are subject to legal exceptions or limitations.

If you are located in a jurisdiction that provides additional privacy rights, those rights may also apply to you.

We may need to verify your identity before processing certain privacy requests. Where permitted by law, you may also appoint an authorised representative to make a request on your behalf.

Privacy Complaints

If you have a concern or complaint about how Velora Canberra has collected, used, stored or disclosed your personal information, please contact us using the details provided below.

We will review your complaint and take reasonable steps to address your concerns in accordance with applicable privacy laws.

Depending on your location, you may also have the right to contact the relevant privacy or data protection authority if you are not satisfied with how your complaint has been handled.

International Transfers of Personal Information

Because we use Shopify and other service providers to operate our online store, your personal information may be stored, processed or transferred outside Australia.

These service providers may be located in countries other than Australia, depending on the services they provide.

Where applicable, we take reasonable steps to ensure that personal information transferred overseas is handled in accordance with relevant privacy requirements and appropriate safeguards.

If you are located in the European Economic Area or United Kingdom, additional privacy protections may apply to international transfers of your personal information under applicable law.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable legal requirements.

When we make changes, the revised policy will be published on this page and the “Last Updated” date will be changed accordingly.

Where required by law, we may provide additional notice of significant changes.

We recommend checking this page periodically to remain informed about how we handle personal information.

Contact Information

Store Name: Velora Canberra

Company Name: Daanvb

Company Number: 98681710

Phone: +61 480009270

Email: veloracanberra@gmail.com

Company Address:
Sluisweg 1A
6582AG Heumen
Netherlands

Warehouse Address:
17 Abbotts Road
Dandenong South, VIC 3175
Australia

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM

We aim to respond to customer enquiries within 24 hours.