Shipping Policy
At Velora Canberra, we are dedicated to offering customers throughout Australia a simple and dependable shipping experience. Below you can find important information about how orders are processed, shipped and delivered.
1. General Shipping Information
We currently deliver orders across Australia.
Shipping availability, delivery times and any applicable conditions may vary depending on the destination and the order being placed.
We make every reasonable effort to process and dispatch orders promptly and keep customers informed about their delivery.
2. Order Processing Time
Most orders are processed within 2–3 business days, Monday through Friday, excluding Australian public holidays.
During periods of high demand, seasonal promotions or major sales events, processing may take slightly longer than usual. If a significant delay occurs, we will make reasonable efforts to keep you updated.
3. Shipping Costs
Free Shipping – We provide free shipping on all orders within Australia, with no minimum purchase required.
4. Estimated Delivery Times
After your order has been processed, you can expect the following estimated delivery timeframe:
- Processing Time: 2–3 business days
- Transit Time: 4–9 business days
- Estimated Total Delivery Time: 6–12 business days
- Order Cutoff Time: 5:00 PM
- Time Zone: Australian Eastern Time (AET)
Please understand that these delivery timeframes are estimates and cannot be guaranteed. Delivery may take longer due to carrier delays, Australian public holidays, severe weather, increased shipping volumes, incorrect delivery information or other circumstances beyond our reasonable control.
5. Shipping Restrictions
We currently ship to customers throughout Australia. Some remote areas, restricted locations or addresses that are not serviced by our delivery partners may be subject to delivery restrictions.
Certain restrictions may also apply based on carrier requirements or applicable Australian regulations.
6. Failed Deliveries and Returned Parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts or another delivery-related issue, it may be returned to the sender.
If this happens, we will contact you using the information provided with your order to discuss the available options.
Where a new shipment is required because incorrect delivery information was provided by the customer, additional shipping charges may apply.
7. Lost or Damaged Parcels
If your parcel is lost, arrives damaged or you experience another issue with your delivery, please contact us as soon as possible at veloracanberra@gmail.com.
We will contact the relevant shipping provider where necessary and investigate the matter to help reach an appropriate resolution.
If your parcel arrives damaged, please keep the packaging and any relevant delivery information, as these details may assist with the investigation.
8. Updates to Our Shipping Policy
We may revise this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services, business operations or applicable requirements.
The latest version of our Shipping Policy will always be available on this page.
9. Contact Information
Store Name: Velora Canberra
Company Name: Daanvb
Company Number: 98681710
Phone: +61 480009270
Email: veloracanberra@gmail.com
Company Address:
Sluisweg 1A
6582AG Heumen
Netherlands
Warehouse Address:
17 Abbotts Road
Dandenong South, VIC 3175
Australia
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM
We aim to respond to customer enquiries within 24 hours.