Terms of Use
Welcome to Velora Canberra. Throughout these Terms of Service, the words “we”, “us” and “our” refer to Velora Canberra. We operate this online store and website, including the information, content, products, features, tools and services made available through it (collectively, the “Services”).
Our store is hosted on Shopify, which provides us with the online commerce platform that allows us to offer our products and services to you.
These Terms of Service, together with any policies or guidelines referenced within them, set out the terms that apply when you browse, access or use our Services or purchase products from us.
Please read these Terms carefully before using our website. They contain important information regarding your rights and obligations, including provisions relating to purchases, payments, returns, liability and the use of our website.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
When using our website or placing an order, you may be required to provide information such as your name, email address, billing details, payment information and delivery address.
You agree that all information you provide to us is accurate, complete and up to date. You are responsible for ensuring that your account information remains current.
If you create an account with us, you are responsible for keeping your login details secure and for all activity carried out through your account. Accounts may not be sold, transferred or assigned to another person without our prior written consent.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that the product information, descriptions and images displayed on our website are accurate.
However, colours and visual details may appear differently depending on your device, screen settings and other technical factors. As a result, the actual appearance of a product may vary slightly from what is displayed online.
Product descriptions, availability, specifications and pricing may be updated from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in these Terms is intended to exclude, restrict or modify any rights or guarantees that cannot legally be excluded under applicable Australian law.
SECTION 3 – ORDERS
When you submit an order through our website, you are making an offer to purchase the selected products.
We reserve the right to accept or decline an order where permitted by law, including where a product is unavailable, an obvious pricing or product error has occurred, payment cannot be processed, or we reasonably suspect fraudulent activity.
An order will be considered accepted once we have confirmed the order and received the required payment.
Please carefully review your order before completing your purchase. Once an order has been processed, we may not always be able to accommodate cancellation requests.
If we need to cancel, modify or decline an order, we will make reasonable efforts to contact you using the details provided when placing the order.
Returns and refunds are handled in accordance with our Refund Policy.
You confirm that products purchased from our store are intended primarily for personal or household use and not for unauthorised commercial resale.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are subject to change. The applicable price is the price shown at the time your order is placed, subject to any obvious pricing or technical errors.
Where applicable, taxes, shipping charges, customs duties or other charges will be displayed or communicated before you complete your purchase.
We may occasionally offer discounts, promotions or special offers. These promotions may have additional terms and conditions, which will apply alongside these Terms.
You agree to provide accurate and complete payment and billing information when placing an order.
You are responsible for ensuring that your payment details remain current and that you are authorised to use the payment method provided.
If a payment cannot be successfully processed, we may be unable to complete or dispatch your order until payment has been received.
SECTION 5 – SHIPPING AND DELIVERY
We provide estimated delivery timeframes for orders placed through our website. These timeframes are estimates only and may vary depending on circumstances outside our reasonable control.
Delivery may be affected by shipping carriers, customs processing, weather, public holidays, address errors, international transport or other unforeseen circumstances.
We will take reasonable steps to assist where a delivery is delayed or an issue occurs with your shipment.
Nothing in these Terms limits any rights you may have under applicable Australian Consumer Law in relation to products that are not supplied within a reasonable time or otherwise fail to meet applicable consumer guarantees.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services, including our trademarks, logos, text, photographs, graphics, product images, videos, audio, designs, layouts and other materials, is owned by or licensed to Velora Canberra, unless otherwise stated.
You may use our website for personal and lawful purposes only.
You must not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit any part of our website or its content without our prior written permission, except where permitted by law.
All rights not expressly granted to you under these Terms remain reserved.
The Velora Canberra name, branding, logos, product names, designs and related materials may constitute trademarks or other intellectual property and may not be used without appropriate permission.
Shopify's name, trademarks and related intellectual property remain the property of Shopify.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
Our Services may include access to tools or features provided by third parties.
These third-party tools may be provided to us on an “as available” basis, and we may not control or monitor their operation.
Where you choose to use a third-party tool, you acknowledge that its use may also be subject to the third party's own terms and policies.
We may introduce additional features, tools or services to our website in the future. Any new features will also be subject to these Terms unless stated otherwise.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites, services or resources operated by third parties.
These links are provided for convenience and do not mean that we endorse or control those third-party websites.
We are not responsible for the content, availability, security, policies or practices of third-party websites.
If you choose to access a third-party website or purchase products or services from a third party, you do so subject to that third party's own terms and conditions.
Any concerns regarding third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Velora Canberra is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
However, purchases made through our store are transactions between you and Velora Canberra.
Shopify is not responsible for the products sold by us or for the fulfilment of purchases made through our store. Shopify and its affiliates are not responsible for disputes arising directly between you and Velora Canberra in relation to products purchased from us, to the extent permitted by law.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain information relating to your use of our website may also be collected and processed by Shopify and other service providers involved in operating our store.
Your information may be processed or stored in countries outside Australia where required to provide our Services.
Please review our Privacy Policy for further information about how we collect, use and protect personal information.
SECTION 11 – FEEDBACK
If you submit reviews, comments, suggestions, ideas, photographs or other content to us (“Feedback”), you grant us permission to use, reproduce, adapt, publish and display that Feedback for purposes connected with operating, improving and promoting our Services, subject to applicable law.
You confirm that you have the necessary rights to provide any Feedback you submit and that your Feedback does not infringe the rights of another person.
You must not submit Feedback that is unlawful, misleading, defamatory, abusive, obscene, fraudulent or contains malicious software.
We reserve the right to remove or moderate Feedback where we reasonably believe it breaches these Terms or applicable law.
You remain responsible for the content and accuracy of any Feedback you submit.
SECTION 12 – ERRORS AND OMISSIONS
From time to time, information displayed on our website may contain typographical errors, inaccuracies or omissions relating to products, descriptions, prices, promotions, availability, shipping charges or delivery estimates.
Where permitted by law, we reserve the right to correct such errors and update information when identified.
If an obvious error affects an order that you have placed, we may contact you to discuss the available options, including cancellation where appropriate.
Nothing in this section limits your rights under applicable consumer protection laws.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website:
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For any unlawful, fraudulent or malicious purpose;
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To violate applicable laws or regulations;
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To infringe our intellectual property or the rights of another person;
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To harass, threaten, abuse or defame others;
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To provide false or misleading information;
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To impersonate another person or business;
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To distribute spam or unauthorised promotional material;
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To upload viruses, malware or other harmful code;
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To interfere with the operation or security of our website;
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To scrape, crawl or collect website data without permission;
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To attempt to gain unauthorised access to our systems; or
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To reproduce, resell or commercially exploit our Services without permission.
We may restrict or suspend access to our Services where reasonably necessary if we believe these Terms have been breached or our website is being misused.
SECTION 14 – TERMINATION
We may suspend or terminate your access to our Services where permitted by law, including where you materially breach these Terms or misuse our website.
Termination does not affect rights or obligations that arose before termination.
Any provisions which by their nature are intended to continue after termination will remain in effect.
SECTION 15 – WARRANTIES AND CONSUMER GUARANTEES
Our website and its content are provided for general information purposes.
While we take reasonable care to ensure that information on our website is accurate and up to date, we do not guarantee that every part of the website will always be complete, current, uninterrupted or error-free.
To the extent permitted by law, certain services and website features may be provided on an “as available” basis.
However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
Australian consumers have automatic consumer guarantees when purchasing goods and services, and these rights cannot be removed by our Terms and Conditions.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
However, nothing in these Terms excludes, restricts or modifies our liability where doing so would be unlawful or would limit rights available to you under applicable consumer protection legislation.
Where the law permits a limitation of liability, our liability will be limited to the extent permitted by law.
SECTION 17 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Velora Canberra, its service providers, contractors, officers and affiliates from reasonable losses, claims or expenses arising from your unlawful use of our Services, your material breach of these Terms, or your violation of another person's rights.
This section does not apply to the extent that the relevant loss or claim results from our own unlawful conduct, negligence or breach of a non-excludable legal obligation.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.
If it cannot be made enforceable, it will be removed without affecting the validity of the remaining provisions.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right.
These Terms, together with our applicable policies and other terms expressly incorporated into them, form the agreement governing your use of our Services.
They replace any previous agreements or communications relating to your use of the Services, unless otherwise required by law.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.
We may transfer or assign our rights and obligations where reasonably necessary for the operation, restructuring or sale of our business, subject to applicable law.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws applicable in the jurisdiction in which Velora Canberra operates, subject to any mandatory consumer protection laws that apply to you.
Nothing in these Terms is intended to prevent you from relying on consumer rights or legal protections that cannot lawfully be excluded under applicable Australian law.
SECTION 22 – HEADINGS
The headings used throughout these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.
SECTION 23 – CHANGES TO THESE TERMS
We may update or amend these Terms from time to time by publishing an updated version on our website.
We encourage you to review this page periodically so that you are aware of any changes.
Where required by law, we will provide appropriate notice of material changes.
Your continued use of our Services after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 24 – CONTACT INFORMATION
Store Name: Velora Canberra
Company Name: Daanvb
Company Number: 98681710
Company Address:
Sluisweg 1A
6582AG Heumen
Netherlands
Warehouse Address:
17 Abbotts Road
Dandenong South, VIC 3175
Australia
Phone: +61 480009270
Email: veloracanberra@gmail.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM
We aim to respond to customer enquiries within 24 hours.